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</style><title>Reporting bugs and getting help</title></head><body bgcolor="#8b7765" text="#000000" link="#a06060" vlink="#000000"><table border="0" width="100%" cellpadding="5" cellspacing="0" align="center"><tr><td width="120"><a href="http://swpat.ffii.org/"><img src="epatents.png" alt="Action against software patents" /></a></td><td width="180"><a href="http://www.gnome.org/"><img src="gnome2.png" alt="Gnome2 Logo" /></a><a href="http://www.w3.org/Status"><img src="w3c.png" alt="W3C Logo" /></a><a href="http://www.redhat.com/"><img src="redhat.gif" alt="Red Hat Logo" /></a><div align="left"><a href="http://xmlsoft.org/"><img src="Libxml2-Logo-180x168.gif" alt="Made with Libxml2 Logo" /></a></div></td><td><table border="0" width="90%" cellpadding="2" cellspacing="0" align="center" bgcolor="#000000"><tr><td><table width="100%" border="0" cellspacing="1" cellpadding="3" bgcolor="#fffacd"><tr><td align="center"><h1>The XML C parser and toolkit of Gnome</h1><h2>Reporting bugs and getting help</h2></td></tr></table></td></tr></table></td></tr></table><table border="0" cellpadding="4" cellspacing="0" width="100%" align="center"><tr><td bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="2" width="100%"><tr><td valign="top" width="200" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Main Menu</b></center></td></tr><tr><td bgcolor="#fffacd"><form action="search.php" enctype="application/x-www-form-urlencoded" method="get"><input name="query" type="text" size="20" value="" /><input name="submit" type="submit" value="Search ..." /></form><ul><li><a href="index.html">Home</a></li><li><a href="html/index.html">Reference Manual</a></li><li><a href="intro.html">Introduction</a></li><li><a href="FAQ.html">FAQ</a></li><li><a href="docs.html" style="font-weight:bold">Developer Menu</a></li><li><a href="bugs.html">Reporting bugs and getting help</a></li><li><a href="help.html">How to help</a></li><li><a href="downloads.html">Downloads</a></li><li><a href="news.html">Releases</a></li><li><a href="XMLinfo.html">XML</a></li><li><a href="XSLT.html">XSLT</a></li><li><a href="xmldtd.html">Validation &amp; DTDs</a></li><li><a href="encoding.html">Encodings support</a></li><li><a href="catalog.html">Catalog support</a></li><li><a href="namespaces.html">Namespaces</a></li><li><a href="contribs.html">Contributions</a></li><li><a href="examples/index.html" style="font-weight:bold">Code Examples</a></li><li><a href="html/index.html" style="font-weight:bold">API Menu</a></li><li><a href="guidelines.html">XML Guidelines</a></li><li><a href="ChangeLog.html">Recent Changes</a></li></ul></td></tr></table><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Related links</b></center></td></tr><tr><td bgcolor="#fffacd"><ul><li><a href="http://mail.gnome.org/archives/xml/">Mail archive</a></li><li><a href="http://xmlsoft.org/XSLT/">XSLT libxslt</a></li><li><a href="http://phd.cs.unibo.it/gdome2/">DOM gdome2</a></li><li><a href="http://www.aleksey.com/xmlsec/">XML-DSig xmlsec</a></li><li><a href="ftp://xmlsoft.org/">FTP</a></li><li><a href="http://www.zlatkovic.com/projects/libxml/">Windows binaries</a></li><li><a href="http://opencsw.org/packages/libxml2">Solaris binaries</a></li><li><a href="http://www.explain.com.au/oss/libxml2xslt.html">MacOsX binaries</a></li><li><a href="http://lxml.de/">lxml Python bindings</a></li><li><a href="http://cpan.uwinnipeg.ca/dist/XML-LibXML">Perl bindings</a></li><li><a href="http://libxmlplusplus.sourceforge.net/">C++ bindings</a></li><li><a href="http://www.zend.com/php5/articles/php5-xmlphp.php#Heading4">PHP bindings</a></li><li><a href="http://sourceforge.net/projects/libxml2-pas/">Pascal bindings</a></li><li><a href="http://libxml.rubyforge.org/">Ruby bindings</a></li><li><a href="http://tclxml.sourceforge.net/">Tcl bindings</a></li><li><a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml2">Bug Tracker</a></li></ul></td></tr></table></td></tr></table></td><td valign="top" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%"><tr><td><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td><table border="0" cellpadding="3" cellspacing="1" width="100%"><tr><td bgcolor="#fffacd"><p>Well, bugs or missing features are always possible, and I will make a
point of fixing them in a timely fashion. The best way to report a bug is to
use the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml2">Gnome
bug tracking database</a> (make sure to use the "libxml2" module name). I
look at reports there regularly and it's good to have a reminder when a bug
is still open. Be sure to specify that the bug is for the package libxml2.</p><p>For small problems you can try to get help on IRC, the #xml channel on
irc.gnome.org (port 6667) usually have a few person subscribed which may help
(but there is no guarantee and if a real issue is raised it should go on the
mailing-list for archival).</p><p>There is also a mailing-list <a href="mailto:xml@gnome.org">xml@gnome.org</a> for libxml, with an  <a href="http://mail.gnome.org/archives/xml/">on-line archive</a> (<a href="http://xmlsoft.org/messages">old</a>). To subscribe to this list,
please visit the <a href="http://mail.gnome.org/mailman/listinfo/xml">associated Web</a> page and
follow the instructions. <strong>Do not send code, I won't debug it</strong>
(but patches are really appreciated!).</p><p>Please note that with the current amount of virus and SPAM, sending mail
to the list without being subscribed won't work. There is *far too many
bounces* (in the order of a thousand a day !) I cannot approve them manually
anymore. If your mail to the list bounced waiting for administrator approval,
it is LOST ! Repost it and fix the problem triggering the error. Also please
note that <span style="color: #FF0000; background-color: #FFFFFF">emails with
a legal warning asking to not copy or redistribute freely the information
they contain</span> are <strong>NOT</strong> acceptable for the mailing-list,
such mail will as much as possible be discarded automatically, and are less
likely to be answered if they made it to the list, <strong>DO NOT</strong>
post to the list from an email address where such legal requirements are
automatically added, get private paying support if you can't share
information.</p><p>Check the following <strong><span style="color: #FF0000">before
posting</span></strong>:</p><ul>
  <li>Read the <a href="FAQ.html">FAQ</a> and <a href="search.php">use the
    search engine</a> to get information related to your problem.</li>
  <li>Make sure you are <a href="ftp://xmlsoft.org/libxml2/">using a recent
    version</a>, and that the problem still shows up in a recent version.</li>
  <li>Check the <a href="http://mail.gnome.org/archives/xml/">list
    archives</a> to see if the problem was reported already. In this case
    there is probably a fix available, similarly check the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml2">registered
    open bugs</a>.</li>
  <li>Make sure you can reproduce the bug with xmllint or one of the test
    programs found in source in the distribution.</li>
  <li>Please send the command showing the error as well as the input (as an
    attachment)</li>
</ul><p>Then send the bug with associated information to reproduce it to the <a href="mailto:xml@gnome.org">xml@gnome.org</a> list; if it's really libxml
related I will approve it. Please do not send mail to me directly, it makes
things really hard to track and in some cases I am not the best person to
answer a given question, ask on the list.</p><p>To <span style="color: #E50000">be really clear about support</span>:</p><ul>
  <li>Support or help <span style="color: #E50000">requests MUST be sent to
    the list or on bugzilla</span> in case of problems, so that the Question
    and Answers can be shared publicly. Failing to do so carries the implicit
    message "I want free support but I don't want to share the benefits with
    others" and is not welcome. I will automatically Carbon-Copy the
    xml@gnome.org mailing list for any technical reply made about libxml2 or
    libxslt.</li>
  <li>There is <span style="color: #E50000">no guarantee of support</span>. If
    your question remains unanswered after a week, repost it, making sure you
    gave all the detail needed and the information requested.</li>
  <li>Failing to provide information as requested or double checking first
    for prior feedback also carries the implicit message "the time of the
    library maintainers is less valuable than my time" and might not be
    welcome.</li>
</ul><p>Of course, bugs reported with a suggested patch for fixing them will
probably be processed faster than those without.</p><p>If you're looking for help, a quick look at <a href="http://mail.gnome.org/archives/xml/">the list archive</a> may actually
provide the answer. I usually send source samples when answering libxml2
usage questions. The <a href="http://xmlsoft.org/html/book1.html">auto-generated documentation</a> is
not as polished as I would like (i need to learn more about DocBook), but
it's a good starting point.</p><p><a href="bugs.html">Daniel Veillard</a></p></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></body></html>